Shipping policy
Shipping & Delivery Policy
Dare Chem Household Products
Please Read Before Placing Your Order
Thank you for shopping with Dare Chem Household Products. Please review our shipping and delivery policy carefully before placing an order through our website.
1. Delivery Coverage
We currently accept online retail orders for delivery primarily within the Colombo District and surrounding serviceable areas.
All orders are dispatched exclusively from our following locations:
- Pettah Branch – Colombo 11
- Gothatuwa Branch – Gothatuwa New Town
Important: We do not currently accept outstation retail delivery orders through our website.
Customers outside our delivery coverage area are requested to contact us before placing an order.
2. Delivery Partner – PickMe Flash
All online retail orders are delivered exclusively through PickMe Flash.
Delivery arrangements are subject to rider availability, delivery distance, weather conditions, and the availability of PickMe Flash services.
We do not operate a fixed-price delivery service for website orders.
3. Shipping Charges
Please Note: Our website may display “FREE SHIPPING” during checkout. This does not mean that delivery is free.
The free shipping option is displayed because delivery charges are calculated separately through PickMe Flash.
- Delivery charges depend on the pickup location, customer location, and applicable PickMe Flash rates.
- Delivery charges may vary from customer to customer.
- The customer is responsible for paying the applicable PickMe Flash delivery fee separately.
- Delivery charges are not included in the product prices displayed on our website.
4. Payment Policy
Full payment for all ordered products must be completed before dispatch.
Orders will only be prepared for delivery once payment has been confirmed by Dare Chem.
The PickMe Flash delivery charge must be paid separately by the customer as arranged for the delivery.
We do not offer Cash on Delivery (COD) for website product purchases.
5. Order Processing & Dispatch
Orders are processed subject to product availability, payment confirmation, and branch operating hours.
Orders placed outside business hours, on Sundays, or on public holidays may be processed on the next working day.
Delivery times may vary depending on order volume, traffic, weather conditions, and PickMe Flash rider availability.
We cannot guarantee an exact delivery time.
6. Delivery Restrictions
Certain products may be restricted from delivery due to their weight, size, packaging, or chemical properties.
Dare Chem reserves the right to decline or cancel delivery arrangements where the order is outside our serviceable area or cannot be transported safely.
If an order cannot be fulfilled, we will contact the customer to discuss the available options, including an applicable refund.
7. Incorrect Delivery Information
Customers must provide accurate delivery details, including their full name, contact number, and complete delivery address.
Additional delivery expenses resulting from incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may be charged to the customer.
8. Damaged or Incorrect Products
Customers are requested to inspect their orders upon delivery.
If any products are damaged, missing, or incorrect, please contact Dare Chem promptly with the order number and relevant photographs.
All complaints will be reviewed individually, and any applicable replacement or refund will be handled in accordance with our return and refund policy and applicable consumer protection laws.
9. Contact Us
For delivery inquiries, bulk orders, or special delivery arrangements, please contact Dare Chem Household Products before placing your order.
Website: www.darechem.lk
Dispatch Locations: Pettah, Colombo 11 & Gothatuwa, Sri Lanka
Important Reminder: By placing an order through our website, customers acknowledge that product payments must be completed before dispatch and that PickMe Flash delivery charges are payable separately. The “Free Shipping” option displayed at checkout does not include the actual delivery cost.